Refund policy
Return Window
Mixvora accepts returns within 30 days from the date of delivery. This return window is Mixvora's own policy; there is no statutory cooling-off period for most online sales in the United States. The 30-day return period begins on the date shown on the carrier's delivery confirmation and ends thirty calendar days thereafter. Return requests submitted after this period may no longer qualify for refunds, exchanges, or store credit.
We encourage all customers to inspect products carefully upon receipt to verify condition, functionality, and satisfaction. If you have any concerns about your order, please contact us promptly.
Eligibility and Condition Requirements
To qualify for a return, products must be in their original condition. This means:
- The item has not been used, worn, altered, or damaged
- All original packaging, tags, labels, manuals, accessories, inserts, and included components are present
- The product shows no signs of misuse, excessive wear, unauthorized modifications, or improper handling
Mixvora reserves the right to inspect all returned items before approving refunds, exchanges, or store credit. Products that do not meet our condition requirements may be ineligible for a full refund or may be subject to a partial refund at our discretion.
How to Start a Return
To initiate a return, please contact Mixvora's customer service team:
Email: content@mixvora.shop
Phone: 3053620571
Business hours: Monday–Friday, standard business hours (Pacific Time)
When contacting us, please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and, if approved, provide you with detailed return instructions and a prepaid return shipping label (for eligible returns within the United States).
Return Address
Once your return has been approved, ship the item(s) to:
Mixvora
5330 Wingfield St
North Las Vegas, NV 89081
United States
Please use the prepaid return label provided by Mixvora when available. Do not send returns to this address without prior authorization, as unauthorized returns may be refused or significantly delayed.
Return Shipping
Customers located within the United States are eligible for free return shipping on approved returns. Once your return request has been reviewed and approved, Mixvora will provide a prepaid return shipping label or detailed instructions via email. Please follow all instructions carefully to maintain eligibility for free return shipping.
If you choose to use a different carrier or shipping method without authorization, Mixvora cannot guarantee reimbursement for those shipping costs. We strongly recommend using the prepaid label provided to ensure your return is processed smoothly and without additional cost to you.
Restocking Fees
Mixvora does not charge restocking fees on approved returns submitted within the eligible 30-day return window. You will not be required to pay additional handling, processing, or restocking fees when returning qualifying products in accordance with this policy.
Refund Method and Timing
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original method of payment.
Timing: Please allow 5–10 business days after approval for the refund to appear in your account. The exact timing depends on your bank or credit card issuer's processing policies. Mixvora processes approved refunds promptly, but we cannot control the speed at which financial institutions post credits.
Original shipping: Because shipping within the United States is free on all Mixvora orders, there are no shipping charges to refund.
Partial Refunds
In some cases, only a partial refund may be granted, including but not limited to:
- Items showing obvious signs of use, wear, or damage not caused by Mixvora or the carrier
- Items returned without all original packaging, accessories, or components
- Items returned more than 30 days after delivery
If a partial refund is applicable, we will notify you of the amount and reason before processing.
Exchanges
If you need to exchange an item for a different size, color, or model, please contact us at content@mixvora.shop or 3053620571. We will work with you to arrange the exchange, subject to product availability.
In most cases, the fastest way to receive the replacement item is to complete a return for a refund and place a new order for the desired product. If you prefer a direct exchange, our customer service team will provide instructions and confirm availability before you ship the original item back.
Non-Returnable Items
Certain types of products may not be eligible for return due to hygiene, safety, or other reasonable concerns. Non-returnable items include, but are not limited to:
- Perishable goods (food, flowers, etc.)
- Intimate or sanitary products (unless defective or damaged upon arrival)
- Hazardous materials or flammable liquids
- Items clearly marked as "final sale" or "non-returnable" on the product page at the time of purchase
- Digital products, downloadable software, or gift cards
If you have questions about whether a specific item is eligible for return, please contact us before making your purchase.
Damaged, Defective, or Wrong Items
If you receive a product that is damaged, defective, malfunctioning, incomplete, or different from what you ordered, please contact Mixvora immediately:
Email: content@mixvora.shop
Phone: 3053620571
Please provide your order number, a description of the issue, and photographs of the product, packaging, and shipping label if possible. Prompt reporting helps us resolve the issue quickly and verify the problem with our carrier or supplier if needed.
No cost to you: If your item arrives damaged, defective, or incorrect due to an error on our part or the carrier's part, Mixvora will cover all return shipping costs and provide a full refund, replacement, or exchange at no charge to you. You will not be responsible for return shipping fees in these circumstances.
Depending on the nature and severity of the issue, we may offer:
- A full refund
- A free replacement shipment
- An exchange for a different product
- Store credit or a partial refund if you choose to keep the item
Our goal is to make things right as quickly as possible.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible at content@mixvora.shop or 3053620571. We will do our best to accommodate cancellation requests, but we cannot guarantee cancellation once an order has been processed and shipped.
Before shipment: If your order has not yet been dispatched, we can cancel it and issue a full refund.
After shipment: If your order has already shipped, you will need to follow our standard return procedure once you receive the package. Because shipping is free, you will not incur any shipping costs, and you can return the item within 30 days of delivery for a full refund.
Mixvora typically processes and ships orders within 1–2 business days, and delivery takes 3–5 working days within the United States. Please keep these timelines in mind when placing or canceling orders.
Contact and Customer Support
If you have any questions about this Return and Refund Policy, need assistance with a return, or have concerns about your order, please contact Mixvora:
Store name: Mixvora
Email: content@mixvora.shop
Phone: 3053620571
Address: 5330 Wingfield St, North Las Vegas, NV 89081, United States
Website: mixvora.myshopify.com
Our customer service team is committed to providing courteous, efficient support and resolving issues fairly and promptly. We value your business and appreciate the opportunity to serve you.
Policy Updates
Mixvora reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage customers to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
Governing Law
This Return and Refund Policy is governed by and construed in accordance with the laws of the State of Nevada and applicable federal law of the United States, without regard to conflict-of-law principles. Any disputes arising from this policy or your use of Mixvora's services shall be resolved in the state or federal courts located in Clark County, Nevada.